Our Community Management focuses on monitoring and promoting your brand followers. Allowing us to improve your social proof and engagement with your audience.
Social media community management is the process in which you build your social media audience. It is the next phase that occurs after you have finished developing your social media strategies and target audience.
This process involves nurturing, cultivating and engaging with your audience. Your marketing helps creates your brand identity and awareness, community management helps with maintaining your reputation. This involves not only your customers and target audience, but anyone that is interacting with the brand online.
At Sky Digital, we believe that brand reputation is just as important as brand awareness. We concentrate on building a positive reputation for your brand online to help build trust with your target audience.
Managing Your Audience
Our social media community management responsibilities can be broken down into two main sections:
As a community manager, our process is to monitor what people are saying about your brand online. When your brand is being mentioned across platforms through hashtags, mentions and keywords. It is essential to have a community manager to be able to respond to conversations and mentions.
2. Brand Reputation:
What others say about your brand matters, but how you respond matters even more. In order to maintain a positive reputation, you have to respond to those who review and engage with your brand. Our focus is to engage with your community to generate positive reviews and receive feedback from valuable customers. This allows you to maintain a positive online experience.
The Sky Digital Difference
Unlike competitors, We understand the benefits of properly building and managing a social following while keeping customers engaged. In our eyes, good customer support and community management is one of the best ways to build brand loyalty and maintaining a positive reputation online.
Our community management represents your brand daily, actively engaging with your followers and building trust. At the end of each month, our efforts are reviewed based on your engagement and social following, allowing us to measure and dictate which actions provide the most benefit for your business.
If you would like to learn more about how Community Management can benefit your business, contact us now!
Helping You Grow
We’re a full-service digital marketing agency located in Gold Coast, Australia and serving clients nationally. Driven by the success of our clients, we take great pride in the content marketing and online strategies we implement to drive business growth.